Refund Policy

Last Updated: May 15, 2024

1. Introduction

At Path Way Garden, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our procedures for returns, refunds, and exchanges. By making a purchase from our website, you agree to the terms of this policy.

We encourage you to read this policy carefully before making a purchase. If you have any questions or concerns, please contact our customer support team at [email protected].

2. Products and Services Covered

This Refund Policy applies to all products and services available for purchase on the Path Way Garden website, including but not limited to:

  • Digital products (e-books, tutorials, templates)
  • Online courses and workshops
  • Memberships and subscriptions
  • Physical products (art supplies, merchandise)
  • Consultation services

Please note that different refund terms may apply to different types of purchases, as detailed in the following sections.

3. Digital Products

3.1 Refund Eligibility

Due to the nature of digital products, which cannot be returned in the same way as physical goods, we offer refunds for digital products under the following conditions:

  • The product is defective or does not function as described.
  • The request is made within 14 days of purchase.
  • You have not downloaded, used, or accessed a significant portion of the content.

3.2 Refund Process

To request a refund for a digital product:

  1. Contact us at [email protected] with your order number and the reason for your refund request.
  2. Include "Refund Request" in the subject line of your email.
  3. We will review your request and respond within 5 business days.

3.3 Exclusions

Refunds for digital products may be denied in the following circumstances:

  • You have downloaded, accessed, or used a significant portion of the content.
  • The refund request is made more than 14 days after purchase.
  • The product was purchased as part of a bundle or during a promotional sale.
  • You have requested multiple refunds for similar products in the past.

4. Online Courses and Workshops

4.1 Refund Eligibility

For online courses and workshops, we offer the following refund options:

  • Full Refund: Available within 7 days of purchase if you have completed less than 20% of the course content.
  • Partial Refund: Available within 14 days of purchase if you have completed between 20% and 50% of the course content.
  • Course Credit: Available within 30 days of purchase, regardless of completion percentage.

4.2 Refund Process

To request a refund for an online course or workshop:

  1. Log into your account and navigate to the "My Courses" section.
  2. Select the course you wish to request a refund for and click on the "Request Refund" button.
  3. Complete the refund request form, providing a brief explanation for your request.
  4. We will review your request and respond within 5 business days.

4.3 Exclusions

Refunds for online courses and workshops may be denied in the following circumstances:

  • You have completed more than 50% of the course content (except for course credit).
  • The course was purchased as part of a bundle or during a promotional sale.
  • The refund request is made after the applicable refund period.
  • You have received a refund for another course within the last 30 days.

5. Memberships and Subscriptions

5.1 Cancellation

You may cancel your membership or subscription at any time through your account settings. Upon cancellation:

  • You will continue to have access to the membership benefits until the end of your current billing period.
  • Your subscription will not renew automatically for the next billing period.
  • No partial refunds are provided for the unused portion of your current billing period unless otherwise specified.

5.2 Refund Eligibility

Refunds for memberships and subscriptions are available under the following conditions:

  • New Subscribers: Full refund available within 7 days of initial subscription if you have not accessed premium content.
  • Technical Issues: Partial refund may be available if you experienced prolonged technical issues that prevented access to membership benefits.

5.3 Refund Process

To request a refund for a membership or subscription:

  1. Contact us at [email protected] with your account details and the reason for your refund request.
  2. Include "Subscription Refund Request" in the subject line of your email.
  3. We will review your request and respond within 5 business days.

6. Physical Products

6.1 Return Eligibility

Physical products may be returned under the following conditions:

  • The return request is made within 30 days of delivery.
  • The product is in its original condition, unused, and with all original packaging and tags.
  • You have a valid proof of purchase.

6.2 Return Process

To return a physical product:

  1. Contact us at [email protected] to request a Return Authorization Number (RAN).
  2. Include your order number and reason for return in your email.
  3. Once you receive the RAN, package the product securely with all original materials.
  4. Include the RAN and a copy of your invoice in the package.
  5. Ship the package to the address provided in the return authorization email.

6.3 Refund Options

For eligible returns, you may choose from the following refund options:

  • Full Refund: The purchase price will be refunded to your original payment method.
  • Store Credit: The purchase price plus 10% will be added to your account as store credit.
  • Exchange: The returned product may be exchanged for another product of equal or lesser value.

6.4 Shipping Costs

Please note the following regarding shipping costs for returns:

  • The customer is responsible for return shipping costs unless the return is due to our error or a defective product.
  • Original shipping charges are non-refundable unless the return is due to our error.
  • If you choose to exchange a product, we will cover the shipping cost for sending the replacement item.

6.5 Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 7 days of receipt with photos of the damage or defect.
  • We will arrange for a replacement or refund, including return shipping costs.
  • In some cases, we may not require the return of the damaged item.

7. Consultation Services

7.1 Cancellation Policy

For consultation services, the following cancellation policy applies:

  • More than 48 hours before the scheduled session: Full refund or rescheduling at no additional cost.
  • 24-48 hours before the scheduled session: 50% refund or rescheduling with a 25% rebooking fee.
  • Less than 24 hours before the scheduled session: No refund, but one-time rescheduling may be available with a 50% rebooking fee.

7.2 Satisfaction Guarantee

If you are not satisfied with a consultation session:

  • Contact us within 48 hours of the completed session.
  • Explain the issues you experienced and why the session did not meet your expectations.
  • We may offer a follow-up session at no additional cost or a partial refund, evaluated on a case-by-case basis.

8. Refund Processing

8.1 Processing Time

Once your refund is approved:

  • Digital Products: Refunds are typically processed within 3-5 business days.
  • Physical Products: Refunds are processed within 10 business days after we receive and inspect the returned item.
  • Subscriptions and Services: Refunds are typically processed within 5-7 business days.

8.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/Debit Card: Refunded to the original card. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your card issuer.
  • PayPal: Refunded to your PayPal account, typically within 24-48 hours.
  • Bank Transfer: Refunded to the originating account, which may take 5-7 business days to process.

9. Exceptions and Special Circumstances

9.1 Promotional Items and Gifts

The following special terms apply to promotional items and gifts:

  • Items received for free as part of a promotion are not eligible for cash refunds.
  • If a purchased item that came with a free promotional item is returned, the promotional item must also be returned in its original condition.
  • Gift purchases may be refunded to the original purchaser or as store credit to the recipient.

9.2 Customized Products

Customized or personalized products:

  • Are not eligible for return or refund unless they are defective or significantly different from what was ordered.
  • May be eligible for a remake or correction if errors are due to our mistake.

9.3 Force Majeure

In the event of circumstances beyond our control (such as natural disasters, pandemic restrictions, or technical failures):

  • For physical products: Delivery delays will not be grounds for refund, but we will work to provide alternatives or extensions.
  • For online events or time-sensitive services: We will offer rescheduling or comparable alternatives before considering refunds.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Information

If you have any questions about our Refund Policy, please contact us:

Path Way Garden
5 Mitchell Junction
Lake Beckyton, SE18 7QX
United Kingdom
Email: [email protected]
Phone: +44 890 591 3765

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.